Refund policy

Returns & Refunds

The "No Stink" Guarantee

At Stink Face Designs, we want you to love your new bathroom art. However, because every canvas is custom-printed just for you, we have a specific policy regarding returns. Please read carefully so there are no surprises (other than the one on the Mona Lisa’s face).

1. Damaged or Misprinted Items

If your canvas arrives damaged, warped, or with a printing defect, we will fix it immediately.

  • What to do: Take a few clear photos of the damaged product and the packaging.

  • Timeframe: You must contact us at [Your Support Email] within 30 days of receiving the item.

  • The Fix: We will send a replacement out to you at zero cost. You do not need to mail the damaged item back to us (feel free to recycle it or keep it as a "double-stink" souvenir).

2. Lost in the Mail

If your tracking link hasn't moved in 10 business days, or the "Estimated Delivery Date" has passed by more than 5 days, please let us know.

  • Note: All claims for lost packages must be submitted no later than 30 days after the estimated delivery date. We will cover the costs of shipping a replacement to you.

3. "Buyer’s Remorse" & Size Exchanges

Because each item is made-to-order, we do not offer refunds or exchanges for:

  • Change of mind: "I decided I don't want the Grinch anymore."

  • Incorrect Size: "I thought the 12x12 would be bigger." (Please check our Size Guide on the product page before ordering!)

  • Accidental Orders: "My toddler ordered 5 Chewbaccas while playing with my phone."

By purchasing from Stink Face Designs, you acknowledge that you are ordering a custom-manufactured product.

4. Wrong Address / Unclaimed Packages

  • Address Errors: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment center. You will be liable for reshipping costs once we have confirmed an updated address with you.

  • Unclaimed: Shipments that go unclaimed are returned to our facility. You will be liable for the cost of a reshipment to yourself.

5. How to Start a Claim

If you have an issue with your order, please email us at [Your Support Email] with:

  1. Your Order Number (e.g., #SFD1001)

  2. A brief description of the problem.

  3. High-quality photos (if the item is damaged).